COST DRIVERS

• Total Cost Ownership (TCO)
• Billing customers by consumption during a period or by number of users
• IT is a cost center with zero profit
• IT is seen as a cost center and not as a value generator
• The higher quality the higher the cost of having it
• Measurement by SLAs

VS

VALUE DRIVERS

• IT is a digital transformer of business processes
• IT is a key contributor to business results
• Its contribution is measured in value added or process optimization
• The quality of IT is the quality of the process
• Measurement by KPIs